How to Request an IPTV Subscription Refund
İade requests must be submitted within seven calendar days of the original purchase. Please contact the support channel provided with your order and include enough information for the team to identify the transaction and investigate the issue.
Information Required for Your Refund Request
- Your order reference or transaction identifier
- The purchase date and selected plan
- The device and application being used
- A clear description of the problem and troubleshooting already attempted
Refund Eligibility and Exclusions
Requests are reviewed against the purchase record, the seven-day window and the circumstances reported. Requests submitted after the refund window, duplicate claims, misuse, unauthorised sharing or issues caused solely by unsupported equipment may not qualify. This does not limit rights that cannot legally be excluded.
Before requesting a refund for a technical issue, review the FAQ or the NextIPTV troubleshooting guide.